01Parties and acceptance
These Terms of Service ("Terms") are between you and HONG KONG TOONSHORT TECHNOLOGY LIMITED ("Company," "we," or "us"). They apply to the PolyMate application and any websites and related features we provide that expressly adopt these Terms (collectively, the "Services").
Please read these Terms before use, particularly the provisions on payments, content permissions, liability and disputes. By selecting an acceptance control, registering or using the Services after a reasonable opportunity to review these Terms, you accept them. If you do not agree, stop using the Services. Where express consent is legally required, we will obtain it separately.
Specific transaction terms shown at checkout apply to that purchase and prevail over conflicting provisions of these Terms only for that transaction. No document reduces rights that cannot lawfully be waived.
02Age requirements and account security
The Services are available only to individuals aged eighteen (18) or older who have the legal capacity to enter into these Terms. Provide accurate required information and keep it current. We may request age or identity verification where necessary and lawful.
Protect your account credentials and promptly report unauthorized access. You are responsible for activity you perform or authorize, but not for activity for which the law does not make you responsible.
Do not impersonate others, sell or rent accounts, or abuse the Services through bulk registrations or repeated benefit claims. Third-party sign-in is also subject to the relevant provider's terms.
03Service scope and AI limitations
PolyMate offers AI-based character interactions, conversations and related content features. Availability depends on your region, version and the applicable purchase description. Unless expressly stated otherwise, AI characters are fictional, are not real people and have no human consciousness, feelings or professional qualifications.
AI output may be inaccurate, repetitive, biased or upsetting. Character statements do not represent the Company's views. Verify important information independently. Do not treat output as medical, mental-health, legal, financial or other professional advice, or as the sole basis for decisions affecting safety or significant rights.
The Services do not provide emergency assistance or crisis intervention. If there is an immediate danger or mental-health crisis, contact local emergency services or a qualified professional.
04Access license and prohibited conduct
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable and non-sublicensable license to use the Services for personal, non-commercial purposes. Section 6 addresses rights in output; it does not authorize commercial access to, resale of, or operation of the Services.
Do not use the Services to infringe privacy, intellectual property, likeness or voice rights; commit fraud, harassment, threats or discrimination; distribute unlawful pornography, non-consensual sexual material or sexual content involving minors; promote terrorism, self-harm or serious violence; facilitate unlawful conduct; or distribute spam or malicious code. Sexual or romantic character interactions must not involve minors or characters portrayed as minors.
Do not collect data or automate access without authorization, bypass security or payment controls, disrupt systems, or attempt to extract underlying models or source code, except where the law expressly permits conduct that cannot be restricted by contract. Unauthorized impersonation, voice cloning and deceptive deepfakes are prohibited.
05Your submissions and necessary permissions
"User Content" means text, images, audio, character settings and other materials you upload, input or create. You retain your existing rights and must have the rights or permissions needed to submit that content and grant the permissions in this section.
You grant us a non-exclusive, worldwide, royalty-free license to store, copy, process, adapt and display User Content solely to provide the Services to you, share content according to your settings, maintain safety, handle complaints and comply with legal obligations. We may sublicense only to service providers assisting with those purposes, subject to appropriate purpose and confidentiality restrictions.
When you choose to publish or share characters or content, you authorize delivery to the selected audience and related interactions as described for that feature. Once you withdraw sharing, we will stop new public displays, but cannot retrieve copies others previously obtained lawfully. Using your non-public content in public advertising or endorsements requires your separate consent.
After content deletion or account closure, this license ends upon completion of reasonable deletion processes, except for limited use necessary for legal retention, unresolved disputes and backup rotation. Such retention does not authorize continued public promotion.
06Generated content and intellectual property
As between you and the Company, and to the extent rights can exist and be transferred under applicable law, you hold the rights in original characters you lawfully create and output elicited by your inputs. We assign to you any transferable rights we hold in that material, excluding Service software, models, branding, others' characters, third-party materials and other users' output.
AI output may resemble output supplied to others or may not qualify for copyright protection. We do not promise exclusivity, registrability or freedom from third-party rights. Before publishing or otherwise using output, check the necessary rights, accuracy and applicable restrictions.
You permit us to process your characters and output for the limited purposes in Section 5. The Company or its licensors retain rights in Service technology, interfaces, trademarks and other platform materials. Do not use our branding to imply endorsement or affiliation without authorization.
07Personal information and model training
The collection, use, sharing, international transfer and retention of personal information, and your related rights, are governed by a separately provided Privacy Policy and applicable law. These Terms do not replace privacy notices or turn acceptance of service terms into blanket consent to all personal information processing.
We will not use your chat content, including your messages and the corresponding AI responses, to train, fine-tune or improve AI models, or provide that content to third parties for those purposes. AI and other service providers processing chat content must comply with the same purpose restrictions. The content license in Section 5 does not change this commitment.
Real-time processing needed to generate a response is distinct from training. Avoid submitting unnecessary sensitive information or personal information about others that you are not entitled to provide. Send privacy and data-rights requests to customer@polymate.com.
08Purchases, subscriptions and virtual items
8.1 Paid features and payment methods — PolyMate offers subscriptions and virtual-credit purchases. Payments may be made through Apple App Store, Google Play or another channel expressly offered at checkout. Prices, currencies, taxes, subscription periods, included benefits and usage limits are disclosed before purchase confirmation. The selected channel processes payment under its applicable rules.
8.2 Apple App Store subscriptions (iOS) — Payment is charged to the payment method associated with your Apple Account (formerly Apple ID) upon purchase confirmation. If a free trial applies, the subscription offer specifies when paid billing begins. Subscriptions renew automatically. To avoid another charge, cancel at least 24 hours before the current subscription or trial period ends. Apple may charge during the 24 hours before the next period begins, at the applicable plan price confirmed by Apple. To manage or cancel, open Settings → your name → Subscriptions and select PolyMate. Refund requests follow Apple's process and applicable law.
8.3 Google Play subscriptions (Android) — Fees are charged through your Google Play payment method. Auto-renewing plans continue until cancelled, on the cycle agreed at purchase. See Google Play for renewal dates and amounts. Cancel before renewal; we recommend doing so at least 24 hours ahead. Google Play may begin renewal processing or place a payment authorization earlier. An authorization is not necessarily a completed charge; timing depends on platform and regional rules. Open Google Play → profile → Payments & subscriptions → Subscriptions, then select PolyMate to cancel, or manage subscriptions on the Google Play website. Request refunds through Google Play under its rules and applicable law; contact us if developer assistance is needed. PolyMate cannot directly operate your Google account or change its payment settings. Manage subscriptions through the original purchase channel; we may assist within the permissions the platform provides.
8.4 Cancellation, trials and access periods — Cancelling automatic renewal ordinarily stops the next renewal while retaining paid access until the current billing period ends, unless applicable law, a refund or the purchase offer provides otherwise. Cancellation does not automatically refund past payments; see Section 9. If a free trial or introductory offer is available, its duration, subsequent price and cancellation requirements will be disclosed before subscription confirmation. Unless cancelled in time, it converts to paid billing or renews at the disclosed standard price. Access after cancelling a free trial depends on the relevant platform's rules. Uninstalling PolyMate, signing out or deleting your PolyMate account does not cancel a subscription managed by Apple or Google Play. Check and cancel through the original channel separately to avoid further charges.
8.5 Virtual credits and plan changes — Virtual credits and redeemable points or items represent access rights to specified in-Service features, not legal tender, deposits or investments. They cannot be traded outside the Services, transferred or cashed out. Use and expiry are governed by the conditions disclosed at purchase. A one-time credit purchase does not itself create an auto-renewing subscription. Future price or plan changes will not retroactively alter explicit commitments for completed purchases. For adverse changes to renewing plans, we will provide notice under applicable law and platform rules, obtain consent where required, and offer cancellation or other legally required choices.
09Refunds and payment issues
Refunds are subject to applicable law, the conditions clearly disclosed at purchase and the rules of the applicable payment channel. Unless one of those requires otherwise, delivered or consumed digital benefits are ordinarily non-refundable. This does not affect statutory remedies for duplicate charges, non-delivery or failure to supply as agreed.
For Apple App Store, Google Play or other third-party purchases, use the original channel's refund process. For purchases directly from us or assistance, contact customer@polymate.com with the order number, date and issue. Do not send full payment-card details.
Voluntary account deletion does not automatically create a refund entitlement, and unused benefits may become inaccessible. If we permanently stop a paid service and cannot fulfil our commitments, we will provide refunds or other appropriate remedies under applicable law and purchase conditions, rather than automatically forfeiting purchased benefits.
10Moderation, reports and appeals
To protect the Services and enforce these Terms, we may review reported content or content flagged by safety systems as necessary and restrict distribution, remove content, suspend features or terminate accounts. We do not promise to review all content in advance.
We will consider severity, repetition and potential harm and, where feasible and lawful, explain the action and provide an opportunity to correct the issue or appeal. Urgent safety risks, legal requirements or potential interference with an investigation may require immediate action.
To report infringement or appeal a decision, email the content location or identifier, an explanation, supporting materials and contact information. Intellectual property complaints should also identify the rights involved and your authority to act. We may reasonably request further information and will handle reports under applicable law. These Terms do not promise a fixed response period.
11Account deletion and termination
You may request closure through any account deletion feature actually available in the Services or by contacting customer@polymate.com. Reasonable identity verification may be required. Characters, history and other content may be unrecoverable after deletion; first save materials you are entitled to retain.
Personal information deletion and necessary retention follow the Privacy Policy and law. Records needed for safety, compliance, accounting or disputes, and backups awaiting rotation, may remain for necessary periods. Deletion does not mean immediate removal of all lawfully retained records.
We may restrict or terminate access for serious or repeated breaches, fraud, safety risks or legal requirements. Where reasonably feasible, we will provide notice and an appeal route. If we permanently discontinue the Services for business reasons, we will give reasonable advance notice and address outstanding paid entitlements.
After termination, provisions concerning unpaid charges, lawfully retained information, existing disputes and matters that by their nature survive remain applicable. Content permissions survive only within the limits of Sections 5–7.
12Third-party services and app stores
The Services may integrate third-party sign-in, payments, hosting or AI processing. Relevant personal information processing will be described in the Privacy Policy. Independent use of third-party services may be subject to their own terms. Integration does not exclude our own legal responsibilities.
For downloads from Apple, the Company, not Apple, supplies the Services and is your counterparty under these Terms. To the extent required by applicable store terms, Apple and its subsidiaries are third-party beneficiaries. Google Play and other store rules also apply where relevant. Non-excludable store refund rights and consumer rights remain unaffected.
13Service assurances and limits of liability
We will provide the Services with reasonable skill and care, but do not promise that AI output will always be accurate, that access will be uninterrupted or that every feature will always be available. To the extent permitted by law, the Services are provided as available, without assurances not expressly made.
To the extent lawful, fair and reasonable, we are not liable for indirect or consequential loss or lost profits arising from commercial use of a personal service.
These exclusions and limits do not apply to fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be limited or excluded. Mandatory consumer rights remain intact. Any stronger protection required by local law prevails.
14Third-party claims caused by user breaches
To the extent permitted by law, if your intentional unlawful conduct, infringement of third-party rights or material breach of these Terms directly causes a third-party claim against the Company, you are responsible for proven losses and necessary costs reasonably caused by that conduct. You are not responsible for the portion caused by our fault, and ordinary use does not create a blanket indemnity.
We will promptly notify you of the claim and allow reasonable participation in its defence. We will not settle in a way that imposes monetary or non-monetary obligations on you without your consent, which must not be unreasonably withheld for a reasonable settlement.
15Governing law and disputes
These Terms are governed by the laws of the Hong Kong Special Administrative Region, without displacing mandatory consumer protections applicable in your habitual place of residence.
Please first contact customer@polymate.com about a dispute. The parties may try to resolve it within thirty days after receipt of a complete description. This process does not prevent urgent relief, statutory complaints, timely court proceedings or steps to preserve limitation periods.
To the extent lawful, the courts of the Hong Kong Special Administrative Region have non-exclusive jurisdiction. This does not restrict proceedings in another competent court where mandatory law allows them. These Terms do not require arbitration or waiver of collective remedies available by law.
16Changes and notices
We may update these Terms to reflect changes in features, law or operations. For changes materially affecting your rights or obligations, we will notify you through the app, email or another reasonable channel, ordinarily at least thirty days in advance, unless law or urgent security needs require earlier implementation.
New terms will not retroactively reduce existing claims. We will obtain express agreement where required. Other changes apply to continued use after appropriate notice and the stated effective date. If you disagree, you may stop using the Services and address paid entitlements under the applicable purchase conditions.
Service and legal notices are handled separately from marketing messages. Marketing communications remain subject to applicable consent and unsubscribe requirements.
17General provisions and language
An invalid provision does not affect the remaining Terms, and a delay in exercising a right does not waive it. You may not transfer these Terms without our consent unless the law permits otherwise. If we transfer them in a restructuring, merger or business sale, we will ensure this does not materially reduce your rights and provide legally required notice.
Except as expressly stated in Section 12 or required by law, these Terms give no third party a right of enforcement. These Terms and expressly applicable purchase conditions govern use of the Services; personal information remains subject to the Privacy Policy and law as described in Section 7.
The Chinese and English versions are intended to have the same meaning. If they differ, the English version prevails only to the extent legally permitted. This does not deprive you of protections arising from local-language notices or mandatory law.
18Contact and request details
Application: PolyMate. Service provider: HONG KONG TOONSHORT TECHNOLOGY LIMITED.
Support, billing, content appeals and privacy requests: customer@polymate.com. Include the request type and relevant account or order identifier. Do not email passwords, verification codes or full payment-card information.
19Contact
If you have any questions about this document, contact us at:
HONG KONG TOONSHORT TECHNOLOGY LIMITED
customer@polymate.com